Earlier this week, the Tate website crashed due to high demand for the performances of the electronic pioneers’ back catalogue, which take place in the Tate Modern Turbine over eight nights in February.
A message has been posted on the website for the event, in which the gallery management apologise unreservedly for the situation. ↓
“We had anticipated a significant volume of interest but our website was overwhelmed by the phenomenal number of people attempting to access it simultaneously. This meant the majority of tickets had to be sold over the phone and we apologise for the long wait and frustration this has caused. We believed that our system could cope with the volume so did not appoint a third party ticketing site.”
The message also said that it had anticipated tickets would sell out online before the galleries opened but, due to the technical problems, some people were able to obtain tickets in person from the venue. All six shows have now sold out. The gallery has warned against buying tickets through secondary sale as they cannot guarantee their authenticity and entry will only be granted with the card used for payment.